top of page

Privacy Policy


We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. Furthermore, we've updated our privacy policy in order to be GDPR compliant.  

(1) What information do we collect? 

We may collect, store and use the following kinds of personal data: 

(a) information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views; 

(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services. 

(c) information that you provide to us for the purpose of registering with us (including, email address, home address, contact number, banking details). 

(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including, email address, home address). 

(e) any other information that you choose to send to us. 

(2) Using your personal data 

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. 

We may use your personal information to: 

(a) administer the website; 

(b) improve your browsing experience by personalising the website; 

(c) enable your use of the services available on the website; 

(d) send to you goods purchased via the website, and supply to you services purchased via the website; 

(e) send statements and invoices to you, and collect payments from you; 

(f) send you general (non-marketing) commercial communications; 

(g) send you email notifications which you have specifically requested; 

(h) deal with enquiries and complaints made by or about you relating to the website; 
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing. 

(3) Other disclosures 

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you: 

(a) to the extent that we are required to do so by law; 

(b) in connection with any legal proceedings or prospective legal proceedings; 

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); 

Except as provided in this privacy policy, we will not provide your information to third parties. 

(4) Security of your personal data 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 

We will store all the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted. 

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 

You are responsible for keeping your password and user details confidential. We will not ask you for your password. 

(5) Policy amendments 

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. 

(6) Your rights 

You may instruct us to provide you with any personal information we hold about you free of charge. 


Visitor Analytics

Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details of the customers' websites. Collecting these statistics, a website can make their visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

How to control cookies

You can control and/or delete cookies as you wish by checking your browser settings on each device - for details, see

For further information, please check Visitor Analytics’ Terms Of UseCookie Information and Opt-Out / Do Not Track.



Returns Policy



If you are unhappy with your goods we will issue a replacement or refund assuming they are returned within 14 days of receiving your order, complete with all original packaging, and in re-sellable condition. 

Refunds are available for online orders only, all in-store purchases are only eligible for an exchange or credit note for the value of the item. 

One Call Property Services LTD; T/A Restore-A-Floor, do not cover the cost of returned items and also cannot refund the carriage charge of the original order (unless the product/s are deemed faulty)

When returning goods they must be well packaged to avoid any damage in the post. 

Note that One Call Property Services LTD; T/A Restore-A-Floor, does not take responsibility for goods lost in the post, so insure goods accordingly.


The returns address is:


116 Oxford Street, 




Any problems please contact us via email on or telephone 01792 514833
This does not affect your statutory rights.


Registered office;

bottom of page